Frequently Asked Questions

Everything you need to know about shopping with ERL.

Where does ERL ship to?

We offer worldwide shipping. Delivery times vary by region, with standard domestic shipping typically taking 3-5 business days and international orders taking 7-14 business days.

What is your return policy?

We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain limited-edition collaborations may be final sale.

How do I determine my size?

Each product page features a detailed size guide. Our silhouettes often range from cropped to oversized, so we recommend reviewing the specific measurements for each garment before purchasing.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and regional payment options like Klarna where available.

How should I care for my ERL garments?

To maintain the quality of our signature knits and printed pieces, we recommend following the specific care instructions on the internal wash tag, though dry cleaning is often preferred for delicate items.

Can I modify or cancel my order?

Orders are processed quickly to ensure fast delivery. You may request a cancellation within 1 hour of purchase, but once the order has entered the fulfillment stage, it cannot be modified.